The transformation of the taxi industry in Malaysia is one of the National Land Public Transport Commission’s (SPAD) priorities as part of Prime Minister Najib Razak’s National Transformation Programme to improve Urban Public Transport.
Under Prime Minister Najib Razak’s administration, the taxi industry has undergone the Taxi Transformation Plan (TTP) which saw the implementation of Teksi 1Malaysia (TEKS1M), a rebranding exercise for taxis to boost their vehicle and operational standards; fare revision exercise in 2015 and Teksi Rakyat 1Malaysia (TR1MA) – where 76,000 taxi drivers received personal accident coverage and RM520 worth of vouchers for new tyres to help ease their financial burden in maintaining their vehicles. SPAD had also conducted Taxi Lab in 2015 for a comprehensive study to further improve the taxi industry, which became the basis for the Taxi Industry Transformation Programme (TTIP) that was approved in August 2016.
TTIP is line with the Prime Minister’s vision to improve the public transportation system in the country to embrace change and keep up with the advancement of technology. Taxi services, which now includes e-hailing, play a vital role in providing first-and- last mile connectivity for passengers, complementing other public transport services by providing around the clock service and travel to underserved locations.